Shipping policy
At TravelsGoods, we work hard to ensure your order arrives safely and as quickly as possible.
Most orders arrive within 7–10 business days of being placed. This includes 1–2 business days for order processing and 5–7 business days for shipping.
Processing and Delivery Times
| Step | Estimated Time |
|---|---|
| Order Processing | 1–2 business days |
| Shipping / Transit | 5–7 business days |
| Total Estimated Delivery | 7–10 business days |
Business days are Monday through Friday, excluding public holidays.
Orders placed on weekends or public holidays will begin processing on the next business day.
Please note that delivery times are estimates and may vary due to circumstances outside our control.
Shipping Rates and Destinations
TravelsGoods currently ships to addresses throughout the United States, including P.O. boxes.
Shipping costs are calculated and displayed at checkout before you complete your purchase.
Any applicable shipping fees will be clearly communicated before payment.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
You can use this tracking number to monitor the progress of your delivery.
Please allow 24–48 hours for tracking information to become available after receiving your shipping confirmation.
If your order contains multiple products, they may be shipped separately and arrive in different packages.
Shipping Delays
While we aim to deliver every order within the estimated timeframe, unexpected delays may occasionally occur.
Possible causes include:
-
Carrier or logistics delays
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Severe weather conditions
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High shipping volumes during holidays
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Customs or transportation disruptions
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Other circumstances beyond our reasonable control
If your order has not arrived within 15 business days, please contact us at info@travelsgoods.com.
Our support team will investigate your shipment and help resolve the issue.
Your statutory rights regarding delayed or undelivered orders remain unaffected.
Incorrect Shipping Addresses
Customers are responsible for providing accurate and complete shipping information during checkout.
Please review your shipping address carefully before completing your purchase.
If you notice an error, contact us at info@travelsgoods.com within 12 hours of placing your order.
We will make reasonable efforts to update your shipping information before dispatch.
Once an order has shipped, address changes may no longer be possible.
Incorrect address details may cause additional delays or delivery complications. Any responsibility for delivery issues will be determined in accordance with applicable law.
Lost or Damaged Packages
We take lost or damaged shipments seriously and will work to resolve delivery problems as quickly as possible.
If your tracking information shows that your package has been delivered but you cannot locate it, we recommend checking with your neighbors, building management, or local postal service.
Please then contact us at info@travelsgoods.com within 7 days so we can investigate.
If your package is confirmed lost in transit or arrives damaged, we will offer a free replacement or a full refund, as appropriate.
This reporting timeframe does not limit your mandatory consumer rights.
Contact Us
If you have any questions about shipping, tracking, or delivery, our customer support team is happy to assist you.
Store Name: TravelsGoods
Legal Company Name: MOAK LIMITED
Company Registration Number: 81380869
Email: info@travelsgoods.com
Response Time: Within 1–2 business days, Monday to Friday
Company Name: MOAK LIMITED
Registration: 81380869
Address: FLAT 2304, 23/F, HO KING,
COMM CENTRE, 2-16 FA YUEN
STREET, MONG KOK
HONG KONG